Position title
Call Center Representative
Description

We are seeking a professional Call Center Representative that can work diligently in a team environment to convince our customers to schedule appointments. This role may handle a high volume of inbound and outbound calls, text messages, and emails and should seek to provide a positive experience for each client.

To be a successful Call Center Representative in the automotive industry, you should be detail oriented and efficient. Adaptability and assertiveness are qualities that top performers practice on a daily basis.

Responsibilities
  • Answering and making calls to customers to book appointments for appraisal.
  • Taking detailed and accurate information regarding the customer’s contact information, vehicle condition, and appointment details.
  • Building trust with customers by answering any questions or concerns they may have.
  • Utilizing software, databases, scripts, and tools appropriately.
Qualifications
  • High School Diploma or equivalent.
  • Call Center experience preferred but not required.
  • Proficiency with computers and adequate typing skills.
  • Polite and professional communication skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Fluency in either Spanish or Mandarin is a plus.
Job Benefits
  • Advancement opportunities
  • Flexible Work Schedule
  • Paid Sick Time
  • Paid Time Off
  • Bonuses
  • Paid Training
Job Location
Placentia, CA
Working Hours
Full-time and Part-time positions available!
Base Salary
$ 13 - $ 15
Date posted
November 25, 2019

Position: Call Center Representative

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